Warranty & Support
Warranty & Support
Our Commitment to Quality, Reliability and Service
Every Prenox product is backed by comprehensive warranty protection, readily available spare parts and professional technical support — from a South African manufacturer uniquely positioned to deliver long-term local expertise.
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12-Month Warranty
On all electrical components and manufacturing workmanship
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SA Manufacturer
Local expertise and parts you can actually get
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Long-Term Support
Equipment supported well beyond the warranty period
Technical Support & After-Sales Service
Dedicated Support Throughout the Life of Your Equipment
Prenox products are built to provide many years of reliable service. To ensure maximum equipment performance and longevity, we offer ongoing technical support through our authorised distribution and service network.
All after-sales support requests should be directed through the supplying distributor or authorised service provider. This ensures efficient service coordination and maintains a complete service history for your equipment.
Our Support Includes
- ✓Technical troubleshooting assistance
- ✓Spare parts identification and supply
- ✓Repair and maintenance support
- ✓Preventative maintenance recommendations
- ✓Product operational guidance
- ✓Factory-backed technical expertise
Important: Prenox does not communicate directly with end users where equipment has been supplied through an authorised distributor.
Warranty Claim Procedure
To facilitate prompt resolution of any warranty issue, follow these four steps.
Report the Fault
Contact your supplying distributor with the model number, serial number, date of purchase, fault description and photographs where applicable.
Technical Assessment
An authorised technician inspects the equipment and determines whether the fault qualifies under warranty conditions.
Approval
Where confirmed as a warranty issue, Prenox authorises replacement of the defective component.
Resolution
Approved replacement parts are supplied and the equipment is restored to operational condition as quickly as possible.
| # | Step | What to do |
|---|---|---|
| 1 | Report the Fault | Contact your supplying distributor with model number, serial number, date of purchase, fault description and photographs. |
| 2 | Assessment | An authorised technician inspects the equipment and determines whether the fault qualifies under warranty. |
| 3 | Approval | Where confirmed as a warranty issue, Prenox authorises replacement of the defective component. |
| 4 | Resolution | Approved parts are supplied and equipment restored to operational condition as quickly as possible. |
Spare Parts Availability
Long-Term Support You Can Depend On
Prenox maintains stock of commonly required replacement parts and components to minimise downtime and extend equipment life.
Many customers continue to operate Prenox equipment successfully for well over a decade because replacement parts and factory support remain available long after installation. Our commitment is not only to manufacture quality equipment but to support it throughout its operational life.
Out-of-Warranty Repairs
Even after the warranty period has expired, Prenox remains committed to supporting your equipment.
- ›Technical diagnostics
- ›Replacement parts supply
- ›Equipment refurbishment
- ›Preventative maintenance
- ›Factory repairs
- ›Performance restoration
Labour, logistics and component costs will be quoted prior to any out-of-warranty work. Payment is required before collection or dispatch unless otherwise agreed in writing.
The Prenox Difference
When you purchase Prenox equipment, you are investing in more than a product.
Prenox — Built for Performance. Supported for Life.
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