Disclaimer - Prenox

Last updated: 31 August 2026

1. About this disclaimer

This disclaimer applies to all pages of the Prenox website (prenox.co.za) and any standalone or third-party-hosted pages, brochures, or promotional pages published on Prenox’s behalf — including dealer-facing and end-user-facing pricing pages. By using this website or any linked page, you accept the terms below.

2. General information & accuracy (E&OE)

Content on this website — including product descriptions, specifications, images, and pricing — is provided for general information purposes and is believed to be correct at the time of publication. Errors and omissions excepted (E&OE). Prenox reserves the right to correct any error, inaccuracy, or omission at any time without prior notice, including after an order has been placed, and will not be liable for any loss arising from such an error.

3. Pricing

All prices are quoted in South African Rand (ZAR) and, unless stated otherwise, exclude Value-Added Tax (VAT), which is added at the prevailing statutory rate.
Prices, discounts, and promotional offers — including dealer trade terms and any advertised seasonal “special” pricing — are subject to change or withdrawal without notice, at Prenox’s discretion.
Promotional pricing is valid only for the stated period (where one is shown) and while stocks last. Prenox does not guarantee availability at a promotional price once the promotion ends or stock is exhausted, whichever happens first.
A pricing error published by mistake (e.g. a misprint or system error) does not constitute a binding offer. Prenox will notify the customer and offer the option to proceed at the correct price or cancel the order.

4. Dealer / trade pricing confidentiality

Trade, wholesale, or dealer-network pricing shown on dealer-only pages is confidential commercial information provided solely for Prenox’s authorised dealers. It may not be copied, forwarded, published, or otherwise disclosed to end customers or any third party without Prenox’s prior written consent.

5. Product images, descriptions & specifications

Product photography is provided for illustrative purposes. Actual products may vary slightly in appearance, colour, or finish, and accessories such as stands are included only where explicitly stated in the product listing.
Specifications (capacity, dimensions, power ratings, included accessories, etc.) are supplied by Prenox and/or its manufacturers and may change without notice as products are updated.
Where a product photo cannot be matched with certainty to a specific model/SKU, Prenox makes reasonable efforts to display the correct image but does not guarantee an exact match. The technical specification sheet for the ordered SKU always takes precedence over the image shown.

6. Availability

All products are offered subject to availability. Prenox does not guarantee that any product shown is in stock at the time of order and reserves the right to substitute, discontinue, or delay supply of any item.

7. Installation, use & safety

Prenox catering equipment (ovens and related appliances) is designed for professional/commercial use and must be installed, connected, and maintained by a suitably qualified — and, where applicable, licensed — technician, in accordance with the manufacturer’s instructions and all relevant local electrical, gas, and health-and-safety regulations. Prenox is not liable for damage, injury, or loss arising from installation or use that does not comply with these requirements.

8. Warranty

Products are covered only by the specific manufacturer’s/Prenox’s written warranty supplied with the product at the time of sale. Except as set out in that warranty document, Prenox makes no other warranty, express or implied — including as to merchantability or fitness for a particular purpose — to the extent permitted by the Consumer Protection Act, 68 of 2008, and other applicable South African law.

9. Limitation of liability

To the maximum extent permitted by law, Prenox will not be liable for any indirect, incidental, special, or consequential loss or damage (including loss of profit, business interruption, or loss of data) arising from use of, or inability to use, this website or any product purchased through it. Nothing in this disclaimer limits any right or remedy that cannot lawfully be excluded under South African consumer protection legislation.

10. Intellectual property

All trademarks, logos, product names, photography, and other content on this website are the property of Prenox or its licensors and may not be reproduced, distributed, or used without prior written permission.

11. Third-party links & social media

This website may link to third-party sites — including Prenox’s Facebook and Instagram pages — and to quotation/contact forms hosted by third parties. Prenox is not responsible for the content, accuracy, or privacy practices of any third-party site.

12. Quotations & orders

Any quotation issued is valid only for the period stated on the quotation and does not constitute a binding offer until confirmed in writing by Prenox. All orders are subject to Prenox’s standard terms and conditions of sale.

13. Protection of Personal Information (POPIA)

Prenox is committed to protecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). Any personal information you provide — for example through a quote request, contact form, or in the course of an enquiry or sale — is collected and used only to respond to that enquiry, prepare a quotation, process an order, or otherwise administer the resulting business relationship.

Prenox does not sell, rent, or otherwise share your personal information with third parties for their own marketing purposes. Your information will not be disclosed to any third party except:

where necessary to fulfil your order or request (for example, to a delivery partner or an installer);
where required by law or a valid order of a court or regulator; or
with your explicit consent.

Personal information is stored securely and retained only for as long as necessary for the purpose it was collected, after which it is deleted or de-identified in accordance with POPIA. You may request access to, correction of, or deletion of your personal information held by Prenox at any time, subject to POPIA, by contacting Prenox via the “Contact Us” page.

14. Governing law

This disclaimer, and your use of this website, is governed by the laws of the Republic of South Africa. Any dispute is subject to the jurisdiction of the South African courts.

15. Changes to this disclaimer

Prenox may update this disclaimer at any time. The version published on the website at the time of your visit applies.

16. Contact us

Questions about this disclaimer can be directed to Prenox via the “Contact Us” or “Request a Quote” pages on prenox.co.za.